Help
FAQ
- What fabric are the polos?
- 220 GSM ribbed knit — 95% cotton, 5% elastane. Pre-shrunk. Specs are on every product page.
- Will the polo shrink after washing?
- Fabric is pre-shrunk. Wash cold, inside out, low tumble or line dry — expect minimal change.
- How does the fit run?
- Relaxed regular — true to size for most. Between sizes? Size up. See the size guide.
- How do combo discounts work?
- Add 3 or 5 polos to cart — the best applicable bundle price applies automatically.
- Can I mix colours in a combo?
- Yes. Any polos in the catalog count toward combo pricing.
- How do I pay?
- Secure prepaid checkout via Razorpay — UPI, Visa, Mastercard, RuPay, netbanking, and wallets. Your payment details never touch our servers.
- How long is delivery?
- Metro: 3–6 business days. Rest of India: 5–8 days after dispatch.
- How do I track my order?
- We share tracking on WhatsApp when your order ships. Reply to the same thread for updates.
- What is the exchange policy?
- 7-day exchange on unworn items with tags. Contact us with your order phone number.
- How do I wash the polo?
- Cold machine wash inside out. No bleach. Low tumble or line dry.
- Where are the polos made?
- Cut and finished in Surat, Gujarat — Made in India.
- How do I place an order?
- Add to cart, then checkout on WhatsApp with your address — we confirm stock and payment. The How to order page walks through each step.
- What if the fabric feels different than expected?
- Every polo is 220 GSM cotton-elastane rib. Follow Fabric care for wash instructions, or message us within the exchange window.
- Is silkroom.shop the official Silk Room website?
- Yes. silkroom.shop is the official Silk Room store. Search Silk Room, Silkroom, or silkroom.shop to reach us. We do not sell men's polo t-shirts on other marketplaces.
- Do you sell men's polo t-shirts and men's clothes?
- Silk Room is a men's clothing brand focused on polo t-shirts — ribbed zip polos and waffle zip polos in S–XL, made in Surat and shipped across India.
- Is there a quality guarantee?
- Yes — Made in India construction, secure Razorpay checkout, and a 7-day exchange. See Our guarantee for the full promise.